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Frequently Asked Questions


Who can I contact with general questions about the conference?

Alexandra Gavel (English speaking)
Customer Services and Operations Manager – Conferences
E: alexandra.gavel@integer-research.com
T: +44 (0)20 7780 4200 (London)Monica Zhang (Chinese speaking)
China Market Manager
E: monica.zhang@integer-research.com
T: +44 (0)20 7780 4200 (London) T: +0086 10 6501 5385 (China)


How do I register for the conference?

To register, please visit the registration page. You can register online or by email. To register by email, please contact conferences@integer-research.com and include relevant information such as your contact details and the type of ticket you would like to purchase for the conference.

What does my ticket to the conference include?

Your registration includes: Entrance to the conference, snacks and refreshments throughout the day, a deluxe buffet lunch, access to the delegate list and the online networking platform, a post-conference analysis, and valuable networking time with your peers.

What is the online networking platform?

The online networking platform is a tool we have created to allow you to contact other attendees before and after the conference has finished. We recommend using it to arrange meetings with other delegates at the conference before you arrive.

Is someone you would like to meet missing from our delegate list? Please email us and let us know: conferences@integer-research.com

I am having trouble with online registration. Who can I speak to about this?

If you have trouble booking your ticket online, please let us know by contacting conferences@integer-research.com.

How can I make payment for my ticket to the conference?

Payment can be made by bank transfer, online booking, or credit card. Further bank instructions and credit card procedures will be sent to you along with your invoice.

Please note that payment is required prior to admission to the conference. If you have booked your ticket at a discounted rate, the discounted rate is only valid if paid before the invoice due date. You may wish to phone Denise Rustem in our accounts department to make a card payment on +44 (0)20 7780 4200. If we have not received payment 14 days prior to the conference, we will require a credit card guarantee to be provided.

What is your cancellation policy?

All places are transferable at no charge – please give us notice so we can update the attendee lists accordingly. Cancellations must be received in writing. There will be a 3% administration charge for all refunds up to 14 days before the event. Integer Research regrets that no refund would be made for cancellations received less than 14 days prior to the conference. Full payment must be made within 30 days of invoice date, or before the conference (whichever date is earlier). Discounts agreed at time of booking will only be applicable if timely payment is made. If late payment is made the full ticket price will apply.

The organisers reserve the right to alter content and program timing including the cancellation or substitution of speakers without notice before the conference. In the unlikely event of the conference being cancelled or curtailed due to any reason beyond the control of Integer Research Ltd, Integer Research Ltd will not be held liable for refunds, damages and/or additional expenses which may be incurred by delegates. We advise delegates to arrange appropriate insurance cover when attending the conference

All conference content including, presentation material, audio and video recordings may not be published or passed on to a 3rd party without permission from Integer Research. Access to conference material online is for personal use only and you are not permitted to pass on login details. Permission from Integer Research is also required in order to take photos and video recordings during the conference.

Please note that by agreeing to be a delegate at any Integer conference you are also in agreement with the following antitrust statement:

Antitrust Statement

As a participant in this conference, it is necessary to be extremely mindful of the constraints of antitrust laws. There shall be no discussions of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, rates, coverages, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation. Each participant is obligated to speak up immediately for the purpose of preventing any discussion falling outside these bounds.


What do I need to bring with me to the conference?

Please be sure to bring photo ID and business cards to the conference. When you arrive at the venue, follow the signs to the conference or ask a member of the hotel staff to guide you. Give your business card to the Integer Research team at the conference registration desk.  We will check your name against the list of registered attendees and give you your badge. There will be no badge or physical ticket sent to you prior to the conference.

Is there a dress code for this event?

Please dress to impress in business attire for this event.

What time does the event begin and end?

Registration is open from 7:30am each day, and the final session generally ends at 5pm. Please be sure to make time for evening events, which end around 7pm.


Where can I leave feedback on the conference?

Feedback forms will be passed out at the end of the day. You will be asked to return the completed form to the registration desk at the conference. If you need to leave early, please ask a member of Integer staff for a form. Alternatively, you can fill out a feedback form online. A link to the online form will be sent to you by email immediately after the conference has finished.

What information will be provided after the conference ends?

A post-conference analysis will be sent to you approximately one week after the conference is completed.